Location: US, NJ, Morristown, FL, St. Petersburg, GA, Atlanta, MA, Boston, or MO, Creve Coeur
Company: Zelis
The Senior Manager, Site Reliability and Operational Resilience will lead and mature the enterprise capabilities that enable Zelis to detect, respond to, recover from, and continuously learn from technology disruptions. Reporting to the Director, Global Operations, this leader will set the strategy and operating model for Enterprise Observability, Major Incident Command, Disaster Recovery Orchestration, and reliability engineering while partnering with the IT Service Management Process team to strengthen problem management and drive disciplined execution of major-incident corrective actions.
This leader will lead a globally distributed function in close partnership with an India-based leader. Together, they will align priorities, standards, coverage, handoffs, performance measures, and talent development as one global organization.
This is a build-and-transform opportunity for a technically credible, pragmatic leader who enjoys fixing what is not working, creating durable operating mechanisms, and scaling strong practices across a complex enterprise. The successful candidate will combine calm leadership under pressure with the engineering depth, influence, and persistence required to turn reliability and resilience into measurable business outcomes.