Location: US, NY, New York, NC, Charlotte, UT, Sandy or FL, Sunrise (Hybrid)
Company: American Express
As a Manager of Operational Resilience, you will execute key components of the enterprise operational resilience program, supporting the design, implementation, and continuous strengthening of the program in alignment with evolving regulatory expectations. You will work closely with critical/important business service owners, cross-functional partners, and program leadership to drive resilience outcomes.
Job role:
- Support the execution of the operational resilience framework, including:
- Facilitate end-to-end program activities across assigned critical/important business services, including dependency mapping, impact tolerance assessment, and scenario design
- Apply and help refine standards, procedures, and training to support consistent enterprise-wide adoption
- Facilitate end-to-end dependency mapping across processes, technology, third parties, locations, and critical data, along with associated impact tolerances, for assigned CBSs
- Coordinate and facilitate scenario testing for assigned critical/important business services in partnership with service owners and interconnected programs (e.g., information security, technology, operational risk, and third-party risk management)
- Prepare clear, actionable resilience reporting and materials for senior management and governance forums to support decision-making and regulatory readiness
- Partner with international legal entity teams to support consistent interpretation and implementation of the framework
- Document business requirements to support the development of resilience capabilities, tools, and data infrastructure
- Track evolving global regulatory expectations (e.g., SR 20-24, DORA, UK FCA) and help ensure ongoing program alignment