Location: UK, Bromsgrove
Company: AFH Wealth Management
The role of the Operational Resilience and Platform Relationship Manager is to coordinate the effective management of operational resilience across the business in partnership with the risk team, while building, continuously developing, and maintaining excellent working relationships with all platform providers used by AFH Wealth Management (AFH).
The role will ensure that AFH maintains a fully documented and current operational resilience plan, with clear ownership, effective controls, and proportionate testing to support continued delivery of important business services and client outcomes. The role is responsible for framework management and oversight, ensuring consistency and driving delivery of operational resilience activities across the organization. It also provides support to senior management in discharging their obligations with regard to operational resilience.
The role will include managing provider relationships to ensure expected service standards are met, supporting the Financial Conduct Authority (FCA) Consumer Duty principles.
Job role:
- Coordinate the operational resilience framework, governance, controls, and regulatory compliance in partnership with the risk team.
- Maintain operational resilience documentation, including important business services, dependencies, recovery plans, and control ownership.
- Lead scenario testing, track outcomes and actions, and support annual resilience planning and reporting.
- Assess regulatory changes and operational developments, ensuring resilience requirements remain effective and compliant.
- Manage relationships with third-party platform providers, including tier one vendors, ensuring service delivery against service level agreements (SLAs).
- Act as an escalation point for platform-related issues, driving timely resolutions and positive client outcomes.
- Identify opportunities to improve processes, enhance platform usage, and support business-wide operational change.
- Build strong provider relationships, coordinate training, and ensure process changes are communicated and documented.
- Provide regular updates on provider performance, developments, and upcoming changes to key stakeholders.
- Support contractual reviews, regulatory information requests, data governance, and platform-related communications across the business.