Location: UK, Coventry
Company: Coventry Building Society
This 1st Line of Defence (1LoD) operational Head of Enterprise Controls job provides strategic-level first line risk and controls, operational resilience, and governance across the organization, leading the development and ongoing enhancement of a robust control environment that supports sustainable growth, strong customer outcomes, and effective management of non-financial risk.
Working across the organization, the Head of Enterprise Controls will lead crucial 1st line operational teams and be responsible for strengthening risk culture, improving control effectiveness, and ensuring appropriate governance frameworks are embedded and operating effectively. This enterprise/group-level leadership role also supports Executive/Board Committees and senior leaders through insight, challenge, and assurance, helping the organization meet its regulatory obligations whilst also delivering the organization’s long-term strategic goals and ambitions.
Job role:
- Leading the development and continuous improvement of enterprise-wide first line risk and control frameworks, governance, and assurance activities.
- Managing the relevant 1st Line managers and teams in overseeing the likes of customer outcomes testing, quality assurance, critical control testing, and control effectiveness reviews across key customer journeys and operations.
- Owning and enhancing the Group operational resilience, incident management, business continuity, and crisis management frameworks.
- Monitoring and reporting on risk appetite, control performance, emerging risks, key risk indicators, and assurance outcomes.
- Partnering with senior stakeholders to drive a strong risk-aware culture and ensure effective management of non-financial risk.
- Delivering high-quality insight, reporting, and assurance to Executive and Board Committees, ensuring issues are identified, escalated, and remediated appropriately.