DigiCert has released findings from its Trust Pulse Survey highlighting the business impact of mismanaged digital certificates.
As organizations scale their digital operations, the volume and complexity of certificates have outpaced manual management methods, leaving enterprises vulnerable to outages, compliance failures, and escalating security risks. Regulatory frameworks such as HIPAA, EU DORA, PCI DSS, and forthcoming CA/B Forum changes are placing increased emphasis on certificate management. By 2029, major browsers will enforce 47-day certificate lifespans, while the push toward quantum-safe algorithms will break legacy PKI configurations and overwhelm manual processes: making modernization not optional but essential.
Despite the central role that digital certificates play in securing infrastructure, communication, and identity, many organizations still manage them manually or with fragmented tools. The result is that nearly half of respondents (45%) reported experiencing service downtime due to certificate-related incidents in the last year. A further 37.5% attributed outages specifically to expired certificates: one of the most preventable causes of disruption in enterprise environments.
The financial toll is also significant: 31% of organizations reported losses between $50,000 and $250,000, while 18.5% lost more than $250,000 due to certificate-related issues. The operational impact is equally troubling: more than half of respondents endured 5 to 24 hours of downtime, and 15.4% experienced 25 hours or more.
Certificate volumes are rising across industries, with 80% of respondents expecting growth in the next 12 months. Yet organizations remain underprepared. While nearly 60% of respondents manage between 1,000 and 10,000 certificates, more than half (56.6%) expressed concern about their ability to track certificate expiration dates. Without automation, human error and system misconfiguration become inevitable.
What was once considered a backend IT task is now an executive concern. CISOs and other senior security leaders ranked customer trust (62.2%), regulatory compliance (61.7%), and certificate expiration (56.6%) as their top worries related to certificate management: underscoring the growing importance of certificate management in maintaining operational resilience.
The survey highlights a clear direction forward: 51% of respondents named automated certificate lifecycle management a top strategic priority for 2025, followed closely by IoT standardization (49.5%). The organizations that succeed will be those that treat digital trust as an enterprise-wide imperative, not a background task.
