Location: US, CA, Costa Mesa
Company: Experian
You will oversee operational resilience across North America, helping first-line teams meet resilience policies, standards, and regulatory requirements. You will coordinate regional crisis response and advise senior leaders on risks to critical business services. You will also guide assessments, recovery exercises, and improvements that strengthen service restoration and reduce risk.
Job role:
- Guide first-line teams across North America in meeting operational resilience policies and standards.
- Advise regional executives and senior leaders on resilience risks affecting critical business services and recovery priorities.
- Lead regional crisis response under the Global Crisis Management Framework, including coordination of Gold and Silver teams and support for Platinum incidents.
- Develop and test crisis response plans and playbooks through scenario exercises and stakeholder training.
- Oversee business continuity, technology recovery, backup restoration, and resilience planning and testing.