Location: UK, London
Agency: i-confidential
i-confidential is currently looking for an experienced Operational Resilience Manager to join one of the organization’s financial services clients.
This is a hands-on role focused on providing assurance over response and recovery capabilities supporting important business services, with particular emphasis on disaster recovery, business continuity, and crisis management.
You will work across technology and the wider business, as well as with external service partners, helping ensure resilience capabilities are clearly defined, effectively tested and evidenced, and continually improved.
Job role:
- Map resilience capabilities against scenarios, testing, and assurance activity to identify coverage, maturity, and gaps.
- Support the planning and execution of extreme but plausible scenario testing, including internal, joint, and industry exercises.
- Manage vulnerabilities, risks, and issues identified through resilience testing and assurance.
- Help develop continuous improvement plans based on testing and assurance findings.
- Produce clear, high-quality reporting on response and recovery capability for executive and board-level stakeholders.
- Manage relationships with disaster recovery, business continuity, and crisis management service providers.
- Agree service scope, service levels, deliverables, and performance expectations with internal and external partners.
- Define meaningful metrics and benchmarking to demonstrate service performance and resilience capability.
- Constructively challenge service owners and partners where performance falls below agreed expectations.
- Develop and maintain capability and assurance frameworks supporting important business services.