DigiCert, Inc., has released its 2024 State of Digital Trust Survey that looks at how enterprises around the world are managing digital trust in their organizations. While digital trust overwhelmingly remains a critical focus for all enterprises, the latest report shines a light on the growing divide between the ‘leaders’ – those who are getting it right, and the ‘laggards’ – those who are struggling.
The difference between leaders and laggards revealed some clues and potential best practices when it comes to digital trust. The top 33% digital trust leaders enjoyed higher revenue, better digital innovation, and higher employee productivity. They could respond more effectively to outages and incidents, were generally better prepared for Post Quantum Cryptography and were more readily taking advantage of the benefits of the IoT.
Meanwhile, the bottom 33% laggards performed comparatively poorly in all the above categories and found it harder to reap the benefits of digital innovation.
Leaders exhibit far fewer issues on core enterprise systems (no system outages, few data breaches, and no compliance or legal issues) and experienced no IoT compliance issues, whereas half (50%) of the laggards did so. Leaders also have significantly fewer issues due to software trust mishaps – for example, none of the leaders experienced compliance issues or software supply chain compromises, compared to 23% and 77% of the laggards, respectively.
Research methodology
Dallas-based Eleven Research administered the survey to 300 IT, information security and DevOps senior and C-level managers from enterprises with 1,000 or more employees in North America, Europe, and APAC.
