Nexthink has published research showing that 31% of organizations have daily virtual desktop infrastructure (VDI) problems requiring specialist intervention. A further 40% of organizations report having similar VDI issues on a weekly basis.
This means that, despite a key driver of VDI deployment being the ability to better control costs, organizations are having to spend huge sums on operationalization and maintenance to prevent business continuity problems developing.
However, VDI might be taking the blame in some incidents, when it isn’t actually the root cause of the problem. The research shows that a substantial proportion of issues escalated to specialist support were not necessarily specific to VDI. Application functionality failures (54%) and slow performance (47%) accounted for two of the top three most reported issues to IT teams, neither of which are always related to VDI.
A key issue is that delivering a desktop is only one part of making VDI work – users also need seamless access to applications and data. Therefore, for VDI to be successful, it must work in harmony with dozens of external elements. The problem is that businesses have little to no visibility into how those integrations are working, so, rather than being able to identify root causes, they simply blame VDI and the cycle continues.
Samuele Gantner, Chief Product Officer, Nexthink.
In order to address these issues, businesses need a unified view over all VDI sessions with end-to-end visibility and automated workflows to enable remediation with minimal interruption to the user experience. Moreover, having instant insight into where problems are occurring can remove the blame game between functions and enable better collaboration both within IT departments and with the wider organization.
