Location: US, TX, Frisco or WA, Bellevue
Company: T-Mobile
This role leads the development and management of business continuity and crisis management programs to ensure organizational resilience and risk mitigation. It oversees risk assessments, business impact analyses, and the creation and maintenance of continuity plans across departments. The role coordinates formal exercises and secures commitment from business units to allocate resources for continuity activities. Success is measured by effective program governance, risk reduction, and the readiness of business functions to respond to disruptions. The work supports organizational stability and protects customer interests by maintaining operational continuity during crises.
Job role:
- Build and maintain collaborative relationships across departments to support business continuity initiatives.
- Engage cross-functionally with leadership to develop partnerships that advance continuity and crisis management goals.
- Collaborate with related groups to identify issues and assess the organizational impact of proposed solutions.
- Incorporate diverse perspectives and innovative ideas to enhance business continuity and crisis management programs.
- Identify gaps and implement improvements to ensure continuous enhancement of the overall program.
- Lead and support direct reports through goal setting, coaching, and performance evaluation to achieve objectives.
- Also responsible for other duties/projects as assigned by business management as needed.