Syncro has published results from its 2025 MSP Industry Survey: Microsoft 365 Management & Security, which shows that managed service providers’ (MSPs) clients are experiencing Microsoft 365 backup issues.
The report highlights that operational complexity, incomplete backups, and reactive security practices are creating growing challenges for MSPs as they work to secure multi-tenant client environments at scale.
Key findings include:
- 29% of MSPs have experienced a preventable client data loss incident that could have been avoided with dedicated backup.
- 40% cite operational complexity and lack of integrated tools as their top Microsoft 365 management challenge.
- 28% only review or update security baselines after incidents occur.
The report also finds that most MSPs rely on multiple, disconnected systems for Microsoft 365 security and administration. This fragmented approach drives inefficiency and increases the risk of configuration errors, policy drift, and delayed threat response. To close these gaps, MSPs are increasingly consolidating security, backup, and management workflows under unified platforms.
