Location: US, Remote
Company: Centene Corporation
Responsible for managing and enhancing Centene Corporation’s (Centene’s) crisis management program, supporting preparedness, response, recovery, and continuous improvement activities across the enterprise.
Leads crisis response coordination, incident monitoring, exercises, training, emergency communications, and program governance while partnering with business stakeholders to strengthen organizational readiness and resilience.
Provides leadership, guidance, and coordination across cross-functional teams to ensure effective decision-making and response during incidents and crisis events.
Job role:
- Manages the enterprise crisis management program, including policies, procedures, standards, and supporting documentation.
- Leads enterprise response activities during crises, significant incidents, and operational disruptions.
- Facilitates crisis activation, coordination, and ongoing management of enterprise response efforts.
- Coordinates with internal business partners to monitor emerging threats, assess potential impacts, and support response activities.
- Develops, facilitates, and supports crisis management exercises, simulations, and preparedness activities.
- Delivers training and awareness programs for incident management teams, crisis management teams, and other stakeholders.
- Leads after-action reviews and corrective action management following exercises and real-world events.
- Manages crisis management technology platforms, emergency notification systems, and supporting program tools.
- Develops and distributes crisis communications, situation reports, executive briefings, and stakeholder updates during incidents.
- Tracks, analyzes, and reports crisis management metrics, program performance, and continuous improvement opportunities.
- Partners with human resources, security, technology, facilities, communications, legal, compliance, and business leaders to strengthen enterprise preparedness, response, and recovery capabilities.
- Supports the ongoing maturity, governance, and effectiveness of the enterprise crisis management program.
- Performs other duties as assigned.
- Complies with all policies and standards.