Location: US, TX, Coppell
Company: The Depository Trust and Clearing Corporation (DTCC)
The enterprise resiliency office director will play a leadership role in strengthening DTCC’s ability to withstand, respond to, and recover from disruptive events. This role is responsible for leading key components of DTCC’s enterprise resiliency capability across incident and crisis management, operational resilience, business continuity, scenario planning, business observability, executive reporting, and continuous improvement.
The director will work across business, technology, operations, risk, legal, communications, and client-facing teams to ensure DTCC can continue to deliver critical services through potentially disruptive events. This role requires strong leadership, sound judgment under pressure, and the ability to translate complex operational, technical, and business issues into clear actions, executive-level updates, and stakeholder communications.
Job role:
- Lead and execute enterprise resiliency priorities across DTCC’s products, services, technology, and operations, ensuring alignment with ERO strategy, governance expectations, and enterprise objectives.
- Act as a senior leader in the business incident management system process, including incident assessment, escalation, coordination, business impact analysis, stakeholder engagement, and timely resolution tracking.
- Lead or support incident and crisis response activities during major disruptions, ensuring alignment between business, technology, risk, legal, communications, and executive stakeholders.
- Determine and communicate business impact, incident severity, escalation needs, and executive-level considerations during active events.
- Oversee internal and external incident communications to ensure messages are accurate, timely, targeted, consistent, and appropriate for the intended audience.
- Lead post-incident activities, including root cause analysis coordination, lessons learned, after-action tracking, issue identification, and continuous improvement of response processes.
- Partner with business areas to identify and maintain critical services, disruption tolerances, recovery objectives, business impact analysis inputs, and operational response capabilities.
- Lead scenario planning, tabletop exercises, industry exercises, disaster recovery activities, client testing, data center rotations, extended runs, and other resiliency validation activities.
- Support development and maintenance of resiliency frameworks, standards, procedures, playbooks, and governance materials.
- Drive enhancements to business observability, incident data quality, dashboards, executive reporting, and metrics that support senior management decision-making.
- Maintain strong relationships with business, technology, risk, legal, communications, client-facing, and regional teams to understand resiliency concerns and coordinate appropriate response strategies.
- Support audit, regulatory, and control-related activities by ensuring timely responses, accurate documentation, effective issue tracking, and alignment with operational resilience expectations.
- Oversee resiliency initiatives and continuous improvement efforts across ERO people, processes, tooling, and operating model.
- Lead, coach, and develop team members, creating a high-performing, collaborative, and resilient team culture.
- Demonstrate strong risk management discipline by following established procedures, identifying gaps, escalating concerns, and reinforcing ethical behavior.