Location: US, NJ, Morristown
Company: Valley Bank
The Director, Enterprise Crisis Management, will lead Valley’s enterprise crisis-management capability from its Morristown headquarters. The role will establish the governance for significant disruptions and, when activated, orchestrate the enterprise response by creating a common operating picture, surfacing decisions, and providing clear executive briefings while the accountable functions retain ownership of their specialist response and recovery work.
Job role:
- Lead the enterprise crisis-management process during significant events. Assess severity and activation, convene the appropriate response structure, establish roles and cadence, track impacts, dependencies, decisions, and actions, and continually reassess the event.
- Develop and maintain the enterprise crisis-management framework, including activation criteria, escalation paths, decision rights, team structure, playbooks, notification protocols, and the connection to functional incident-response processes.
- Build a decision-ready operating picture for executive management. Distinguish confirmed facts from assumptions, synthesize business and customer impacts with technical and control information, identify risks and decisions required, and deliver concise briefings and updates.
- Design and facilitate realistic enterprise exercises; lead after-action reviews and ensure lessons from incidents and exercises become assigned, measurable improvements to preparedness and response.
- Partner across business lines, technology, cyber security, operations, risk, compliance, legal, communications, and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations, and known resilience gaps.