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You are at:Home»Cyber resilience»Attackers change tactics to target human behaviour and trusted relationships (Page 13)
Cyber resilience

Attackers change tactics to target human behaviour and trusted relationships

April 23, 20262 Mins Read
A composite face made up of strips of parts of different faces torn from photos.

There has been a fundamental shift in cybercrime: attackers are moving away from exploiting technical vulnerabilities and instead are targeting behavioural and organizational areas, using highly tailored attacks that exploit trusted relationships and routine workflows.

This is the top finding from the ‘Abnormal AI 2026 Attack Landscape Report’. which analysed nearly 800,000 email attacks across more than 4,600 organizations between July and December 2025.

While attackers are continuing to exploit internal relationships and trust between colleagues, vendor email compromise (VEC) now accounts for the majority of business email compromise (BEC) attacks, making up 61% of all BECs. As attackers shift toward impersonating trusted vendors, they are increasingly using high-stakes financial workflows to maximise impact.

Among these, billing account update requests stand out as the most dangerous vector, carrying a 26.5% compromise rate, which is dramatically higher than routine invoice inquiries at less than 1%. Unlike invoices, which can blend into high-volume payment workflows, billing updates require organizations to reroute legitimate, ongoing payments, prompting greater scrutiny from finance teams.

As a result, attackers are more likely to compromise real vendor accounts or convincingly replicate trusted relationships, investing additional time in reconnaissance and access. This pattern shows that attackers are selectively investing in more credible, higher-effort scenarios where the financial payoff is greatest and the likelihood of success justifies the added complexity.

Other key findings include:

  • Phishing remains the most prevalent threat, accounting for 58% of all attacks, with evasion techniques deployed based on the target. More than one in five phishing attacks (21.6%) now use redirect chains – a tactic that routes victims through multiple URLs to obscure malicious destinations and evade detection by legacy security tools.
  • Attackers adjust their tactics based on organizational complexity. In small organizations, VIP impersonation accounts for 43% of internal impersonation attacks because executives are more visible, accessible, and often directly involved in financial decisions, making authority-based requests both plausible and effective. In large enterprises, however, layered approval processes and greater awareness of executive impersonation reduce the effectiveness of this approach, prompting attackers to shift toward employee impersonation and more contextually grounded tactics.
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