Location: US, CA, San Diego or Remote
Company: Realty Income
Realty Income is looking for an experienced Operational Resiliency Manager. Reporting to the SVP, Information Technology, the Resilience Manager leads enterprise resilience strategy and execution, advancing the program from initial stand-up to measurable maturity. This role partners with executive leadership, Information Security, IT, Facilities, People Success, and business leaders to integrate resilience into daily operations and long-term transformation efforts.
Job role:
Program strategy, implementation, and maturity
- Design and implement the enterprise organizational resilience strategy, including vision, roadmap, maturity model, and success metrics.
- Establish the foundational program structure (policies, standards, governance, roles, RACI, and operating cadence) where limited or no formal program exists today.
- Define and track program maturity milestones, transitioning from ad hoc practices to standardized, tested, and optimized capabilities.
- Align resilience strategy with business growth, technology modernization, cloud adoption, and evolving threat landscapes.
Program management and governance cadence
- Build and maintain the enterprise resilience governance framework.
- Provide executive and board-level reporting on resilience posture, gaps, risks, and maturity progress.
- Partner with Compliance, Internal Audit, and Information Security to ensure resilience capabilities meet regulatory, audit, and enterprise risk expectations.
Business continuity
- Coordinate and facilitate business impact analyses (BIA) to identify critical processes, dependencies, recovery priorities, and tolerance thresholds.
- Establish plan maintenance, validation, and testing standards to ensure ongoing accuracy and usability.
- Act as a primary resource for business owners to provide guidance on continuity planning.
Disaster recovery
- Build and operationalize the IT disaster recovery program, aligned to enterprise resilience objectives and information technology strategy.
- Plan, execute, and mature technical DR testing, from tabletop exercises to functional and failover testing, with evidence-based outcomes.
- Partner with infrastructure, application, and engineering teams to integrate DR into system design.
- Ensure DR plans align with critical system classifications, RTO/RPO targets, and infrastructure resilience strategies.
Crisis management and critical situation (CritSit) response
- Establish and maintain the enterprise crisis management framework, including roles, escalation protocols, decision authority, and communications workflows.
- Serve as a central coordination point during enterprise disruptions, ensuring structured response, executive visibility, and timely decision-making.
- Develop and maintain crisis communication artifacts (playbooks, templates, and briefings).
Cyber incident response partnership
- Partner with Information Security leadership to integrate BC/DR and business recovery considerations into cyber incident response (CIR) processes.
- Support the maturation of cyber response readiness through playbook alignment, joint exercises, and post-incident improvement actions.
- Ensure cyber scenarios are incorporated into enterprise-level crisis and resilience testing.
Emergency response coordination
- Integrate emergency response activities (owned by Facilities/People Success) into the broader enterprise resilience framework.
- Maintain alignment with physical security, facilities, and safety stakeholders to ensure coordinated response and communications.
Testing and organizational readiness
- Design and execute a progressive, multi-year exercise program spanning BC, DR, cyber, and crisis scenarios.
- Lead enterprise tabletop exercises, simulations, and recovery tests that reflect realistic business and technology risks.
- Translate exercises into measurable improvements in plans, capabilities, and organizational readiness.
Training, awareness, and culture
- Design and implement a structured, role-based training program that defines resilience responsibilities for executives, business owners, technology teams, and crisis participants.
- Develop organization-wide resilience culture through workshops, job-specific training, and leadership briefings.