Location: UK, London
Company: ASOS
As Business Continuity and Insurance Manager, you’ll play a key role in strengthening how ASOS prepares for, responds to, and recovers from disruption. You’ll help shape and embed a refreshed approach to business continuity and disaster recovery (BCDR), connecting critical business operations, technology recovery, crisis management, and third-party resilience into a practical Group framework that supports the organization’s fast-paced global business.
This is a hands-on, commercially focused role that will also manage ASOS’ Group insurance cycle, supporting renewals, claims, broker and insurer relationships, and stakeholder engagement across the business. Working closely with teams across Technology, Supply Chain, Customer, Commercial, Finance, People, Legal, Procurement, and beyond, you’ll provide clear advice, challenge, and support that helps ASOS build stronger governance, controls, and operational resilience.
Job role:
- Play a key role in defining and embedding a refreshed ASOS approach to business continuity management, helping to connect business continuity, disaster recovery, crisis management, critical third-party resilience, and operational recovery planning into a coherent Group framework. Help drive the delivery of the organization’s maturity improvement programme and support its transition into a sustainable BCDR governance framework.
- Oversee and manage the renewed BCDR framework cycle once established. Refresh business impact assessments, coordinate plan reviews and lessons learned activities, track remediation actions, and support annual testing, training, and exercising activities.
- Work collaboratively with Technology, Supply Chain, Digital Product, Customer, Commercial, Finance, People, Communications, Security, Legal, Procurement, and other stakeholders to align recovery objectives, dependencies, plans, and testing activity across critical business services. Ensure clear roles and responsibilities within a federated ownership model where functional and technology leaders remain accountable for their own recovery capabilities.
- Help ensure BCDR activities are aligned to ASOS’ maturing Minimum Viable Company definition, critical business operations, and agreed recovery objectives. Advise on development and testing of relevant runbooks, playbooks, and recovery plans as required.
- Own ASOS’ annual Group insurance cycle, working with the organization’s brokers, insurers, and internal stakeholders to ensure renewal activities are well governed, timely, and clearly linked to ASOS’ risk profile, strategic priorities, and operational needs.
- Be a key ASOS point of contact for insurance queries, claims, and project support, including managing day-to-day relationships with brokers, insurers, and internal stakeholders across the organization’s business.
- Improve insurance processes and stakeholder understanding of insurance requirements, establish an Insurance Champions network, and work with relevant teams to use claims, insurer recommendations, and lessons learned to drive a stronger control and resilience environment.
- Act as line manager and mentor for the organization’s Senior Risk Analyst who will support the organization’s BCDR and Group insurance activities but also help deliver the organization’s responsibilities for assurance and risk management.
- Support incident and crisis management activity as required, including contributing to response coordination, insurance notifications and claims processes, post-incident reviews, and lessons learned.
- Provide advice, challenge, and training on resilience, insurance, risk management, governance, and controls. Simplify complex topics to aid understanding and engagement, while keeping recommendations practical and aligned to commercial realities.
- Help shape and deliver the organization’s team strategy and roadmap. Identify and drive opportunities for AI, data analytics, and automation within insurance and BCDR activities, adopting and embedding new tools, techniques, and methodologies where they improve effectiveness, visibility, or efficiency.
- Support] the organization’s culture by championing diversity, equity, and inclusion strategies.